Due to the special nature of our products, all sales are final. We do not accept returns or exchanges under any circumstances. Refunds are only available in the following limited case:
- The product has a major defect that significantly affects its functionality, quality, or safety, and the defect is confirmed to be caused by manufacturing issues rather than misuse, damage, or normal wear.
Defect Refund Policy
- Refunds for major defects will be issued as either a partial or full refund, depending on the severity of the defect. The final refund amount will be determined solely by us after inspection.
- We do not accept returns of defective products. Customers may keep and handle the defective item at their own discretion.
- Refund requests must be submitted within 7 days of receiving the product, along with clear photos or videos of the defect and a detailed description.
- We reserve the right to verify the defect. If approved, the refund will be processed accordingly. No replacement or return shipping will be provided.
Refund Processing If a refund has been approved but has not yet appeared in your account, please first check your bank or credit card statement. Refunds can sometimes take additional time to process depending on your payment provider. If you still do not see the refund after a reasonable period, please contact us at contact@e-dear.com.
Sale Items Refunds are only available for items purchased at regular price. Sale items are not eligible for any refund, including cases involving major defects.
Non-Defective Items
Products that do not meet the major defect criteria, including changes of mind, incorrect selection, or minor imperfections, are not eligible for any refund, return, or exchange.
By completing your purchase, you acknowledge and agree to this policy.