We do not operate our own logistics or delivery service. All orders are fulfilled through third-party logistics partners. The shipping process works as follows: after an order is placed, the product is first shipped from our factory to the logistics company. The logistics provider then handles the international transportation and delivers the package directly to the customer’s shipping address.
Because we ship internationally, delivery time is usually longer than domestic shipping, please refer to Shipping time for the package to arrive. In some cases, the maximum delivery time may be longer than the nomal schedule, we kindly ask for your patience during this period.
Please note that once the package has been handed over to the logistics company, we have limited control over the exact delivery schedule. Tracking information will be provided once it becomes available. If your order has not arrived after 20 business days, please contact us at contact@e-dear.com so we can assist you further.
By placing an order, you acknowledge and accept this shipping policy.